Revenue & operations systems
AI Agents Built to Do Real Business Work
Give a defined operational job to an AI system with the tools, context and review controls to carry it out.
The operational problem
Where the current process breaks down.
A chatbot can answer a question and still leave every action to your staff. At the other extreme, an agent with broad permissions can make errors harder to detect. Useful implementation starts with a narrow job and explicit boundaries.
The system we build
Connect the work, not just the tools.
HTS builds assistants and agents around your existing workflow. Possible jobs include receptionist intake, lead qualification, email drafting, content preparation and structured data processing. Each implementation defines permitted actions, evaluation cases, approval points, logging and a fallback when confidence or system availability is insufficient.
- 01Request received
- 02Context retrieved
- 03Action proposed
- 04Approval if required
- 05Action executed
- 06Outcome logged
Illustrative architecture. Final steps depend on your systems, access and approved scope.
Implementation
How this takes shape in your business.
- Specify inputs, expected outputs and actions the agent may perform.
- Connect only the tools and data needed for the job.
- Evaluate representative examples, failures and escalation behavior.
- Launch with human oversight, documentation and an agreed support model.
Business outcomes we design for
- Routine work completed inside the systems you use.
- Sensitive actions held for an authorized person.
- Traceable outcomes and failures.
- A bounded system that can be evaluated and improved.
These are design objectives, not guaranteed results. We agree on measures and track actual outcomes.
Your existing stack
Integrations with a clear purpose.
- CRM tools
- Microsoft 365
- Approved AI models
- Workflow orchestration
- Voice platforms where scoped
We verify vendor capabilities, account permissions and supported interfaces before committing to an integration. Vendor names describe technology experience and possible scope, not formal partnerships.
Client experience
A direct working relationship, from scope to handoff.
Our published client feedback describes real service and website engagements. It is not evidence of a measured result for this specific automation.
Working with Robert at Harris Tech Solutions was an exceptional experience. He quickly learned my business, delivered ahead of schedule, and provided ongoing support even after the project was complete.
Robert built my site exactly as I needed it. He communicated throughout the process and made sure that I was completely satisfied before sending me the final invoice. Highly recommend!
I had Robert build me a website for my real estate business and it turned out better than I could have imagined!! He kept me updated throughout the entire process!
Good questions
Before we build.
Can you build an AI receptionist?
Yes. We scope call handling, approved answers, qualification, appointment booking and escalation. Recording, disclosure and communication requirements need review by the business before launch.
How do you prevent an agent from doing too much?
We use scoped access, explicit action limits, approval gates, logging and fallback behavior. The design is tested against likely failure cases; it is not a guarantee that AI will never make a mistake.
What does an automation project cost?
Most custom automation projects are $2,500–$6,000. Ongoing management and optimization ranges from $500 to $5,000 per month, based on system complexity, management responsibilities and support needs. Complex integrations and AI systems are scoped individually. The discovery call helps determine the appropriate engagement.
How do you handle compliance-sensitive workflows?
Human approval, access controls, suppression rules and audit trails can be incorporated into the design. Your team is responsible for reviewing business and regulatory requirements. HTS provides technology implementation, not legal advice.
Connected solutions
Explore the rest of the workflow.
AI for loan officers ↗
Spend more of your day on borrower conversations. Give AI the preparation, routing and administrative work around them, with the controls your team needs.
AI lead follow-up ↗
Keep new inquiries from becoming forgotten records. Connect lead capture, relevant responses, team handoffs and appointment tracking in one workflow.
Small business automation ↗
Keep inquiries, quotes, appointments and customer follow-up connected. HTS builds practical automation for small businesses so owners and staff spend less time chasing the next task.
Start with your workflow
Your CRM already contains opportunities. Let’s build the system that finds them.
Talk directly with Robert about what gets missed, what takes too long, and what a better system could do.